1. HOW DO I EXCHANGE AN ITEM?
At vucana, we value your time and money. Our customers can purchase the products in two ways.
- A) FROM THE SHOWROOM SELF/VIA YOUR APPOINTED PERSON
If there is any issue with size/ color/ quality/ change of mind, a person can come to the showroom with the original bill within 30 days of billing to get the product exchanged. Please see that the item to be exchanged must be in best of its condition, with price tag, product not used. The product must be same as mentioned in the bill. If the product is found not sellable due to any damage or usage the showroom staff can deny exchange.
- B) ONLINE/OFFLINE / COURIER FROM SHOWROOM VIA YOUR APPOINTED PERSON
If there is any issue with size/ color/ quality/ change of mind, or you have received a wrong product or one in bad condition; please email us to [email protected] along with original invoice Within 30 days from the billing date. Also, attach picture of the product to show the condition of the product. Once approved, you will be required to courier the product to our warehouse so that it can be checked physically. The product must be same as mentioned in the bill.
Note :We insist on keeping the product/ packaging/ price tags in good condition. We might also ask you to share images of the item/packaging to facilitate the exchange process.
EXCHANGE ON ONE BILL WILL BE DONE ONLY ONCE. IF ANY EXCHANGE IS DONE ON ANY BILL, NO REFUND WILL BE PROCESSED FOR THAT BILL.
- REFUNDS 1. WHAT IF I AM NOT SATISFIED WITH THE PRODUCT OR I CHANGE MY MIND AFTER THE PURCHASE? If any customer wants a refund because of change in mind or not satisfied with the product, below is the only way out to get the refund. Please note, No other way is valid for refund.
For Refund, Please, email us to [email protected] along with original invoice Within 30 days from the billing date, attach picture of the product to show the condition of the product. Also mention the reason for refund in the mail. In case of a valid reason and satisfactory product condition, it will be approved by the company.
Once approved, you will be asked to courier the product to our warehouse, if you received the product through courier, and if you/ your representative collected the product from any of our showrooms, you will have to send the product to the showroom, so that it can be checked physically. If the condition of the product is not found good, and the product is not in a sellable condition, or the product is not same as mentioned in the bill, the refund for that product will be rejected. Once all this is found ok, the refund will be approved. Once approved, the company will require your payment detail, a photo of your cancelled cheque via mail. Once all formalities for refund are completed, it will take 30 days to process and credit refund to your account.
Note: - Any Shipping charges incurred at the time of placing the order will not be refunded.
If the payment is made using card (Debit/ credit card) in online transaction/ showroom card swipe, the card transaction charges (2-3%, depending on the card) will be deducted.
If the bill is already generated, then the GST amount will be deducted and only the Net amount will be refunded.
IF ANY EXCHANGE IS DONE ON ANY BILL, NO REFUND WILL BE PROCESSED FOR THAT BILL.