M/s. Vucana Business Marketing Pvt. Ltd has formulated a Code of Ethics (‘Code’) and Rules of Conduct (‘Rules’) to ensure that all Vucana Business Marketing Pvt. Ltd Independent Business Owner maintain the highest standards while conducting their Vucana Business . The Vucana Business Independent Business Owner’s Code of Ethics and Rules of Conduct will act as a guiding principle to ensure that Independent Business Owners behave in a manner that is in line with the internal values and principles of Vucana Business matching with the prevailing legal and regulatory requirements.
THE DEFINITIONS OF THE TERMS USED IN SECTIONS BELOW
For the purpose of Code of Ethics and Rules of Conduct shall include following:
1. The Terms and Conditions forming part of the Direct Seller Application;
2. The Company’s Business Plan and Business Manual;
3. The Code of Ethics and Rules of Conduct for Independent Distributors;
4. The Terms and Conditions for Independent Distributors;
5. 30 days’ Return and Refund Policy of the Company;
1. In case of breach of the terms of the contract executed by the Independent Business Owner read with applicable policies of the Company, the distributorship of Independent Business Owner shall be terminated by the Company.
2. If an Independent Business Owner provides false information on the Direct Seller’s Application form or if there is any violation of any Rules and / or the Code or breach the terms of Direct Seller Contract, the Company reserves right to terminate distributorship of the concerned Vucana Business Independent Business Owner with immediate effect.
3. All Vucana Business Independent Business Owners are required to comply with the laws, regulations and enactments of the Government even if such laws, regulations and enactments are not explicitly referred to in these Rules and Code of Vucana Business Marketing Pvt. Ltd.
- COMPLAINT HANDLING PROCEDURE:
1. Vucana Business Marketing Pvt. Ltd has a dynamic system for handling any complaints and for which Vucana Business has established a Customer Care team and Grievance Redressal Committee. All complaints that are related to Vucana Business products should be directed to Vucana Business Customer Services.
2. Vucana Business has also a compliance monitoring mechanism for handling complaints that are related to breach of terms, Rules, and Code. Such complaints are handled by a Grievance Redressal Team that is headed by designated officers of the Company. Details are also available on the website of the Company.